All of our international orders are shipped with duties prepaid (Delivered Duty Paid, DDP), with the exceptions of India, Hungary and Brazil. If you are in those countries, we can still ship to you but you should contact us to avoid Customs issues.

This means that, in most countries, you are not required to pay any duties or fees before delivery. If you encounter any issues with your local customs authority regarding these charges, please do not pay them. Instead, contact us immediately for resolution.

FedEx International Priority: Enjoy our competitive discounted rates for prompt and reliable shipping.

This rate includes a $10 disbursement fee, which is assessed by FedEx. The next shipping method does not incur this fee. 

FedEx International Connect Plus (FICP): Benefit from our discounted rates with FICP, offering a cost-effective alternative to FedEx International Priority. While delivery times are slightly longer, typically extending only by one or two days, FICP excludes brokerage fees, making it an attractive option for cost-efficient shipping.

USPS First Class Mail: Available for select low-cost items, this option is restricted to specific regions. Please note that we cautiously limit postal shipments due to an increased likelihood of item loss.

Delivery Times and Delays: We strive to ensure prompt delivery; however, all delivery times provided are estimates. We cannot assume responsibility for any delays once your order has been dispatched, as these can arise from factors beyond our control, including customs processing, local disruptions, or carrier-specific issues.

Refunds for delayed shipments will only be issued if the delay is due to a carrier fault, and if the carrier grants a refund, we will pass this refund directly to you. We appreciate your understanding and patience as we work to deliver your order as quickly as possible.

Estimated delivery dates may adjust multiple times from dispatch to arrival, with dates occasionally moving forward or backward. These estimates are influenced by external factors beyond our control.

International Dealers Network: We collaborate with a growing group of international dealers to provide more buying options. While we encourage exploring local dealer options for potential savings, please be advised that prices may vary and we cannot guarantee lower costs compared to our direct shipping. The choice between purchasing from our website or a local dealer rests entirely with you. 

International pricing and exchange rates are fluid. We assume no responsibility for additional shipping costs incurred should a local dealer offer a more economical solution after accounting for shipping and customs (although, we often find that our direct prices are on par with most international dealers).  For information on our international dealers, please click here. 

Freight Forwarding: Should you opt for a freight forwarder, it's important to recognize that once an item is in the possession of the forwarder, it is deemed delivered. Unfortunately, freight forwarders frequently misplace, mishandle, or damage shipments. While we no longer ban the use of freight forwarders, we urge you to proceed with caution and awareness of these risks.

Warranty Limitations: Utilizing a freight forwarder may affect warranty claims and replacement part dispatches. For comprehensive details on how our warranty applies in such cases, please consult our warranty information page

Important Notice Regarding Duties, Taxes, and Declared Value

1. General Policy

For orders shipped to countries where duties and taxes are included in the shipping rate (“DDP Countries”), we calculate the declared value for customs by taking the total amount you paid and deducting any duties, VAT, or other taxes we prepay on your behalf, as well as any shipping discounts.

This is not done to avoid VAT but rather to prevent double taxation. If we were to declare the full price—including VAT—customs authorities would assess additional VAT and duties on the VAT itself, effectively making us pay tax on a tax. This would increase costs unnecessarily for both us and our customers.

The total amount charged will balance out to reflect the actual product price and what is effectively a discount in the amount of the VAT and any shipping discounts. Due to factors such as rounding and order size, the final declared value may be slightly lower in some cases.

2. Example Calculation

To illustrate how this works, consider a scenario where:

• The product price (including VAT) is $100
• The VAT rate is 20%
• A $8 shipping discount is applied

Step 1: Reverse-Calculating VAT
Since the $100 total already includes 20% VAT, we first extract the pre-VAT price:

$$\text{Product Price Before VAT}=\frac{100}{1.20}=83.33$$

This means the VAT portion is:

$$\text{VAT}=100-83.33=16.67$$

Step 2: Deducting Shipping Discount
The $8 shipping discount further reduces the declared value:

$$\text{Declared Value}=83.33-8=75.33$$

Final Summary:

• Customer Paid: $100
• VAT Deducted: $16.67
• Shipping Discount Deducted: $8
• Final Declared Value for Customs: $75.33

Since the declared value is lower than the total amount paid, this may impact your ability to reclaim VAT in full, as VAT reclaims are typically based on the declared value. However, please note that there is no separate VAT or customs line item on your receipt—these are only reflected on the commercial invoice.

3. Why We Do This

• To prevent double taxation. If we were to declare the full amount including VAT, customs authorities would charge VAT and duties on the VAT itself, resulting in an unnecessary additional tax burden for both us and our customers.
• To align the total charged amount with the actual product price and applicable discounts. The declared value accounts for prepaid VAT and shipping discounts, ensuring that what is reported to customs reflects only the product cost.
• Variations due to rounding or order size. In some cases, minor discrepancies may arise due to rounding or order size, but we make every effort to ensure accuracy.

4. Implications for VAT Reclamation

• Because we pay duties and taxes upfront for shipments to DDP Countries, the declared value may be lower than what you actually pay (since it excludes the tax amounts and/or duties remitted by us).
• This could reduce or eliminate the amount of VAT you are eligible to reclaim, depending on local rules.

5. Non-DDP (Custom) Orders

• If you prefer to pay your own VAT, duties, and customs fees directly to your local authorities (i.e., not have us prepay on your behalf), you may request a Non-DDP order.
• With Non-DDP orders, you will be responsible for any and all duties, VAT, and fees assessed upon import in your country.
• Please note, Non-DDP shipments may encounter longer transit times or additional clearance procedures.

6. Countries Excluded from DDP

• Some countries—such as Brazil, India, and Hungary—do not include duties and taxes in the shipping rate. If your delivery address is in one of these nations, you will be responsible for all local duties and taxes unless otherwise specified.

7. Compliance With Local Regulations

• We comply fully with all applicable customs regulations.
• The invoice and customs declaration will reflect the appropriate net purchase price based on what you paid, subtracting any tax amounts remitted by us and shipping discounts, in accordance with legal requirements.

8. Disclaimer

• We cannot guarantee eligibility for VAT or tax reclaims; you remain solely responsible for consulting local advisors or authorities to determine your specific tax obligations.
• Policies and procedures are subject to change without prior notice to maintain regulatory compliance and ensure accuracy.

9. Contact Us

• If you have further questions or wish to arrange a Non-DDP shipment, please contact our Customer Service at [Contact Information].

Note: This notice is provided for informational purposes and does not constitute legal advice. For questions regarding taxation, customs, or related compliance matters, please consult a qualified professional or the relevant authority in your jurisdiction.