We understand that sometimes plans change, and you may need to modify or cancel your order. Here’s what you need to know about cancellations and returns:

Order Cancellations

We strive to process orders quickly to ensure prompt delivery. If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request. However:

• If the order has already been transmitted to fulfillment or shipped, it cannot be canceled.
• If cancellation is not possible, you may still return the item once it is delivered, provided it meets our return policy guidelines (see below).

Return Policy

If you receive your order and decide you no longer want it, most items can be returned within 45 days of purchase. Please review the return policy details below to ensure eligibility.

We have a few guidelines in place for product returns. Please take a moment to familiarize yourself with them:

• Products must be returned in like-new and original condition in their original packaging.
• Packaged media, such as Blu-ray Discs and Ultra HD Blu-ray Discs must not be opened.
• For any LED strips, the adhesive backing must remain intact for the strip to be eligible for return. This ensures that the product is in like-new condition.
• Calibration instruments, such as the Harkwood Sync-One2 may not be returned once opened. 
• Customers must contact us for a return authorization within 45 days of the purchase date.
• The return must be mailed to us within 14 days of the return authorization.
• International customers are responsible for all customs and duties, which will not be refunded.
• Eligible items returned in less-than-new condition, or damaged during return shipping are subject to a 25% restocking fee.
• We are happy to send a prepaid shipping label, the cost of which will be deducted from your refund. Exchanges are always free in the USA. 

We offer a 5-year warranty on most MediaLight products (5 years for MediaLight LED strips and 3 years for light bulbs and desk lamps) sold by authorized dealers. If you have any problems with your product, please contact us and we will be happy to help.

We also offer a 2-year warranty on all LX1 products sold by authorized dealers. If you purchased your product from an unauthorized source, you may not be eligible for warranty coverage. Nonetheless, we will do our best to verify the authenticity of your purchased item. 

If you have any questions about our return policy, please feel free to contact us. We are happy to help you in any way that we can.