If you encounter a problem with your MediaLight, every conceivable problem is covered under our comprehensive 5 year warranty. However, perhaps you didn't know what you ordered or returned your TV and no longer need your MediaLight.
You don't need a reason to return your MediaLight for a refund, minus a restocking fee and round-trip shipping costs. (However, providing a reason will sometimes expedite refunds).
Please contact us to receive a return merchandise authorization number (RMA) to write on the package. Unauthorized returns without an RMA may be difficult to match to an order, resulting in the loss of the item and any refund to which you may have been entitled.
Next, please return the product to us in “like new” condition.
What is like new condition?
The condition in which the product was sent to you.
In keeping with industry standards, Blu-ray discs and packaged media, once opened, are ineligible for refunds. Likewise, downloads are ineligible for refunds. Defective or damaged discs are always eligible for exchange.
For all other returns, we will refund your purchase price minus a restocking fee that does not usually exceed 25% plus shipping, except in the case of missing components or extreme damage. Shipping charges are not refundable and we don't pay return shipping.
In the case of missing components, or extreme damage to our product, we reserve the right to deduct a restocking fee of up to 100% of the value of the returned product. (A complete list of missing components and their additional restocking fee charges can be found at the bottom of this page).
If a unit is returned unused or unopened, there is no restocking fee. Just request an RMA-U (RMA for unopened merchandise) and send it back.
Please be sure to use a method with tracking, and secure the item well in its mailer. We won't issue a refund if an item is not received or "falls out" of its package. Don't just stick a label to an opened MediaLight or LX1 package.
For any products sold on this website, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please consider using a shipping method other than USPS if you require a faster refund. Unfortunately, we can’t issue a refund until we receive the unit.
For a refund to be granted, the entire length of the MediaLight, including the cut segments, must be returned. Please allow 3-4 weeks for your item to be inspected before a refund is issued.
If you are unsure about whether you want to use or permanently install the lights, please do not remove the red adhesive backing and don't cut the strip. Use masking tape or other temporary adhesive tape to test the installation before committing to an installation.
If the entire unit is not returned, including packaging, cables, dimmers and remote controls, it is not eligible for return we will mail it back to you if you are in the USA. If you are outside of the USA, we will only return it to you if you pay the shipping charges.
Additional restocking fees for missing or customer-damaged components (these charges are in addition to our restocking fees and match our prices for these items when sold individually):
Remote control and/or dimmer: $10
.5m or 4ft extension: $5
AC Adapter: $6.50
USB Switch: $4.00
MediaLight Strip: No refund unless returned
Desk Lamp Hood: $8
Missing MediaLight and LX1 strip segments: Prorated, based on the purchase price.